Bellacian
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Find any questions regarding our brand!

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About Our Products:
What kind of cosmetic products does Bellacian offer?
Bellacian offers a wide range of cosmetic products catering to all your beauty needs. Our collection includes makeup for the face, eyes, and lips, as well as skincare essentials and beauty tools, all specifically formulated for women.
Are Bellacian products cruelty-free?
Yes, absolutely! Bellacian is committed to being a cruelty-free brand. We do not test our finished products or ingredients on animals, and we work with suppliers who share the same commitment.
Are your products suitable for all skin types?
We strive to formulate our products to be suitable for a variety of skin types. However, if you have sensitive skin or specific concerns, we always recommend checking the product description and ingredient list carefully. You can also reach out to our customer support team for personalized recommendations.
Do you offer vegan products?
Yes, we have a selection of vegan-friendly products. These products are formulated without any animal-derived ingredients. You can easily identify our vegan products by looking for the vegan label on the product page.
Where are Bellacian products manufactured?
Our products are manufactured in Pakistan, UAE following strict quality standards. We are committed to providing high-quality cosmetics to our customers.
Do you offer samples of your products?
Currently, we may occasionally offer samples with purchases or during special promotions. Please keep an eye on our website and social media for updates.
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Ordering & Account:
How do I place an order on your website?
Placing an order is easy! Simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. You will be guided through the steps to enter your shipping information and payment details.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account offers benefits such as saving your address and payment information for faster future purchases, tracking your order history, and receiving exclusive updates.
What payment methods do you accept?
We currently accept major credit cards (Visa, Mastercard, American Express), debit cards, and online payment options like Stripe and Paypal.
Is my payment information secure?
Yes, your payment information is processed securely through our trusted third-party payment processors. We use industry-standard encryption technologies to protect your sensitive data. We do not store your full payment card details on our servers.
Can I change or cancel my order after it has been placed?
We process orders quickly, so changes or cancellations may not always be possible. Please contact our customer support team as soon as possible if you need to make a change. We will do our best to accommodate your request.
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Shipping:
Where do you ship to?
We currently ship to all major cities across UAE. Please refer to our Shipping Policy for a complete list of shipping destinations.
What are your shipping costs?
Shipping costs vary depending on your location and the weight of your order. You can view the exact shipping costs at checkout before completing your purchase. We may also offer free shipping on orders above a certain amount.
How long will it take to receive my order?
Delivery times vary depending on your location. Typically, orders within UAE take 3-5 business days to arrive after processing. Please refer to our Shipping Policy for more detailed estimates.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website where you can track the status of your delivery.
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Returns & Refunds:
What is your return policy?
We want you to be happy with your Bellacian purchase. If you are not satisfied, you can return eligible items within 7 days of receiving your order, provided they are unused, unopened, and in their original packaging. Please refer to our full Refund and Return Policy for detailed instructions.
How do I return a product?
Please email our customer support team at support@bellacian.com to initiate a return. They will provide you with a Return Authorization (RA) number and instructions on how to proceed.
How long will it take to receive my order?
Delivery times vary depending on your location. Typically, orders within UAE take 3-5 business days to arrive after processing. Please refer to our Shipping Policy for more detailed estimates.
When will I receive my refund?
Once your returned item is received and inspected, we will process your refund within 7-10 business days. The refund will be credited to your original payment method. Processing times may vary depending on your bank or payment provider.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and photos of the issue. We will be happy to assist you with a replacement, exchange, or refund.
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About Bellacian:
What is the story behind Bellacian?
At Bellacian, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not be exactly what you expected. This Refund and Return Policy outlines our guidelines for returns and refunds.
How can I contact Bellacian customer support?
You can reach our customer support team by emailing us at support@bellacian.com or by calling us at +971 501 786544. Our business hours are 24/7.
How can I stay updated on new products and promotions?
You can subscribe to our newsletter by entering your email address in the subscription box on our website. You can also follow us on our social media channels (@bellacian) for the latest updates, news, and exclusive offers.
Do you offer wholesale or bulk purchasing options?
We're excited to explore potential partnerships through wholesale and bulk orders. Please get in touch with our team at sales@bellacian.com to discuss how we can collaborate. You can also call us at +971 501 786544.