At Bellacian we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.bellacian.com or purchase our cosmetic products.
By accessing our Site or providing us with your information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect different types of information from you, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, date of birth, and gender. We collect this information when you create an account, place an order, subscribe to our newsletter, participate in surveys or promotions, or contact us.
- Payment Information: When you make a purchase, we collect necessary payment information, such as your credit card details or other payment method information. Please note that we use secure third-party payment processors, and we do not directly store your full payment card details on our servers.
- Order and Purchase History: We collect information about the products you purchase and your order history.
- Browsing Information: When you visit our Site, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring website, pages you visit on our Site, and the dates and times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
- Demographic Information: We may collect demographic information such as your age range, preferences, and interests, which you may voluntarily provide to us.
- User-Generated Content: If you submit reviews, comments, or other content to our Site, this information will be collected and may be publicly displayed.
2. How We Use Your Information
We use your information for various purposes, including:
- Processing and Fulfilling Orders: To process your orders, arrange for shipping, and provide you with order updates.
- Account Management: To create and manage your account on our Site, including providing customer support and responding to your inquiries.
- Personalization: To personalize your experience on our Site, such as recommending products and content that may be of interest to you.
- Marketing and Promotions: With your consent, to send you newsletters, promotional emails, and information about new products, special offers, and events. You can opt-out of receiving these communications at any time.
- Improving Our Site and Products: To analyze website usage, understand customer behavior, and improve our Site, products, and services.
- Security and Fraud Prevention: To protect our Site and customers from fraud, security threats, and unauthorized access.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Surveys and Feedback: To conduct surveys and collect feedback to improve our products and customer experience.
3. How We Share Your Information
We may share your information with certain third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with various operations, such as payment processing, shipping, marketing, data analysis, website hosting, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share your information with third parties with your explicit consent.
- Aggregated and Anonymized Data: We may share aggregated and anonymized information that does not personally identify you with third parties for marketing, advertising, research, or other purposes.
4. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You have the right to access and update the personal information we hold about you. You can typically review and edit your account information through our Site.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in the emails or by contacting us directly.
- Data Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.
- Data Portability: You may have the right to request a copy of your personal information in a portable format.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Using secure server infrastructure.
- Implementing encryption technologies (such as SSL) to protect sensitive information during transmission.
- Restricting access to your personal information to authorized personnel only.
- Regularly reviewing and updating our security practices.
However, please remember that no method of data transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Cookies and Other Tracking Technologies
We use cookies and other tracking technologies (such as web beacons and pixels) to collect information about your browsing activity on our Site. Cookies are small data files that are stored on your device. They help us to:
- Enhance your browsing experience.
- Remember your preferences.
- Track website traffic and usage.
- Personalize content and advertisements.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our Site.
7. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Bellacian. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our Site is not intended for children under the age of [Specify the relevant age, e.g., 13]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. International Data Transfers
If you are accessing our Site from outside of [Specify your country/region, e.g., Pakistan], your information may be transferred to and stored in servers located in [Specify where data is stored, e.g., Pakistan or other countries]. The data protection laws in these countries may differ from those in your country of residence. By providing us with your information, you consent to this transfer, storage, and processing.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
A: Al Warqa 1, Dubai, UAE
E: sales@bellacian.com
P: +971 501 786544
